Sustain Health Magazine Ltd.
Sustain Health Magazine Ltd, is a privately-owned company; we publish digital media from the UK and USA.
Sustain Health Magazine is renowned as the authority on the latest trends in fitness, sport, health and celebrity interviews, and for influential reporting – from cutting-edge exposés in current affairs to truthful views on travel experiences.
Data privacy and protection is very important to us for everyone who uses our products and services, and who entrusts us with their information. We have written this privacy notice so you can better understand how we collect data, what we do with it and how we look after it. We will tell you how long we keep data and what happens when we no longer need it. We will also outline what rights you have over your data and how we protect and facilitate those rights.
- What personal data do we collect from you?
- How do we use your personal information?
- Legal bases for data processing – what does it mean and how do we use them?
- Do we share your information with anyone else?
- Do we collect information on children?
- How long will we keep your data?
- Profiling – what do we mean?
- Data security and cross-border transfers
- Link to other websites
- Your data rights
- How to contact us
1. What personal information do we collect from you?
We collect information:
- when you pay for any of our products or services
- when you register to receive one of our newsletters
- when you use any of our websites
- when you attend any of our events
- if you participate in any research we undertake
- if you join one of our communities or forums, or interact with us on social media platforms
- when you enter a competition
- if you contact us about a query or a complaint
- from third party advertising partners with whom we work
We collect the following types of information:
When you use or subscribe to one of our services, such as purchasing a print or digital subscription, signing up to an email newsletter, entering a competition, joining one of our online communities or participating in any of our research projects, we will ask you to provide information such as your name, email and/or postal address so that we can provide you with the services requested.
General personal information
When conducting surveys or running competitions, in addition to contact information, we may collect other personal information such as your gender, date of birth, marital status, etc.
When you purchase a product or service from us, such as subscribing to one of our magazines or attending one of our events, we will also ask you for your payment details in addition to your contact information, in order to secure payment and to authorise access to our products and services.
When you visit one of our websites, we collect information about your web visit, such as how long you visited, what sites you visited or pages you looked at, your IP address and where you were when you visited, what sort of device you were using when you visited (such as a mobile phone or type of desktop PC, Mac etc), and information identifying the language used by your Device.
When you visit one of our websites, we collect data on your online behaviour (e.g. time spent on the website, items clicked on, etc).
When you buy a product or service from us, such as a magazine subscription or a ticket to a Sustain Health Magazine event, we will collect information about what products and services you have bought from us.
When you register for a newsletter or take part in research, we may collect data about your preferences, tastes and interests.
For some advertising campaigns we may also work with third party partners whose websites you visit or who have identified you as a customer or potential customer. We will combine this information with information we hold about you to market relevant products and services.
“Special” categories of data
Sometimes, we may collect data in online surveys on what is called “special categories of data”. These could be data sets such as biometric information (including voice samples, facial recognition, etc), or political opinions, religion, philosophical beliefs, health, sexual orientation, etc. Whenever we conduct research on these topics, it is always optional, and we will make sure we have your consent to process this data. We will remind you at the time of why and how we are processing this data and what additional safeguards are in place for using, storing and ultimately either deleting or anonymising this data.
2. How do we use your personal information?
At Sustain Health Magazine Ltd.we collect different types of information about people for five main reasons:
- To provide personalised services unique to individual users.
- So we can monitor and improve the services we offer.
- To sell advertising space on our websites. This helps us to keep our websites free for people who visit them.
- To market products and services which we think would be relevant to you.
- To use content generated by you (for example, we may publish content such as reviews on our websites).
When you sign up to one of our newsletters, you are giving consent for us to use the email address provided to send you relevant content for the brands you have signed up to. You can withdraw this consent for any newsletter by unsubscribing at any time.
Social Media Advertising
We work with social media networks such as Facebook and Twitter to show you interest-based marketing content from our brands and selected advertisers if you have viewed a Sustain Health Magazine website. Data collected by these social media networks may also be anonymised and used in aggregate to help improve the quality and effectiveness of our websites and marketing efforts.
You can limit this kind of tracking and profiling by going to your account settings of Facebook and/or Twitter. You can also find out more about the pixels and cookies we use on our websites by reading our Cookies policy.
We may also participate in Facebook’s ‘Custom Audience’ service from time to time. This service enables Sustain Health Magazine to display to you personalised advertisements when you visit Facebook’s social media platforms. It works by converting your email address to a unique number that Facebook uses to match to unique numbers that Facebook generates from email addresses of its users. Where we use Facebook Custom Audiences, we will only include you if you have consented to receive marketing from us. If you have given us your consent, you can change your mind at any time by unsubscribing (linked in any email we send you) or by adjusting your preferences in our preference centre.
Research & Insight
We run various user communities, forums and reader panels. We send out research invitations to our research communities, to people who pay for our products and services and to people who have opted in to receive communications from us.
Delivery of goods and services / Customer account management
We will use the information you have provided for the provision of goods and/or services that you have requested and subsequently communicate with you about those products and services.
Please note too, that when you buy something from us – such as a subscription or a ticket to an event – we may contact you about your registration details, to manage any account or subscription you have with us, or to provide customer service. This will be the case even if you have opted-out of, or declined to consent to, receiving promotional emails.
When you enter one of our online competitions, we will process your information for the purposes of picking a winner. If you have opted-in to receiving information from us about our products and services (eg receiving subscriptions offers, event invitations, signing up for editorial newsletters etc) then we will use the information you provide to make sure we offer you relevant products and services (based on where you live, your age, gender, tastes, preferences etc). If you have opted-in to receive news and offers from any competition sponsors, we will share your information with them.
Further details about this are outlined in the “who do we share information with” section.
We work with our partners from the world of luxury goods, fashion, travel and retail so that we can present you with some outstanding offers and opportunities by either email or post. You will only ever receive partner messages from us if you have actively given permission. We won’t disclose your personal information to anyone, the messages will come from us and you can unsubscribe at any time from these messages.
Customer queries and complaints
We process any information you provide when dealing with any complaints or enquiries made by you or legally on your behalf.
User Generated Content
When you use certain hashtags or tags (such as @sustainhealth) on social media related to our brands, we may use, copy, and publish the content of your post for any purpose we consider appropriate, such as for marketing or promotional purposes, on our websites or our social media pages, except where restricted by law. For more information on how we may use your social media content in connection with your use of certain tags please see our Terms and Conditions.
3. Legal bases for data processing – what does it mean and how do we use them?
The law on data protection sets out several different reasons why a company may collect and process your personal data and it is one of our duties to make sure you understand which of these lawful bases we are using to process your data.
In specific situations, we can collect and process your data with your consent:
- When you sign up to any editorial newsletter
- When you tick a box to receive email from Sustain Health Magazine about news and offers
- When you tick a box to consent to receive email from Sustain Health Magazine on behalf of our partners
- We send SMS messages, either from Sustain Health Magazine or on behalf of our partners with your consent
- When you give us your details to enter a competition
- When you participate in any research, this is with your consent
- To use certain cookies and similar technologies to collect information from your device
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests:
- We personalise the marketing content we provide you or, in some circumstances, use user generated content as described above
- If you have bought a product or service from us, we will also use your details to send you direct marketing information by email or post, telling you about products and services that we think might interest you
- If you have bought a product or service from us we will send you direct marketing on behalf of our partners
We will only use legitimate interest after we have properly evaluated the data processing and conducted a necessary balancing test. We will also give data subjects the right to object to the processing at any time.
In certain circumstances, we need your personal data to comply with our contractual obligations.
For example, when you purchase a print subscription to a magazine, we will keep your name and address to fulfil your subscription.
If the law requires us to, we may need to collect and process your data.
For example, we can pass on details of people involved in fraud or other criminal activity affecting us to law enforcement.
4. Do we share your information with anyone else?
Sustain Health Magazine International and its subsidiaries
We may share your personal information:
- With our parent company, Sustain Health Magazine International and with other companies in the Sustain Health Magazine corporate group
- If all or any of our assets (e.g. a title owned by us) were to be sold to another business, the personal data relating to that title (e.g. the subscriber list / newsletter list etc) would be transferred to the new business owner.
We work with service providers to perform some tasks on our behalf. This might include analysis, payments, marketing, identity management, IT services. This may include personal information and non-personal site usage information to provide aggregate demographics on our audiences. We may share your personal data with these providers to perform the necessary tasks. However, they are obliged not to disclose or use it for any other purposes. Any third-party processing of your data on our behalf will be subject to security and confidentiality obligations consistent with this privacy notice and applicable law.
Customer research & insight
We may disclose de-personalised data (such as aggregated statistics) about the audience of our products and services and/or research participants to describe our sales, customers, traffic patterns and other information to current and prospective partners, advertisers, investors and other reputable third parties, and for other lawful purposes. These statistics will never include identifiable personal information.
Law enforcement organisations
Under certain circumstances we may occasionally be required by law, court order or governmental authority to disclose certain types of personal information and we reserve the right to comply with any such legally binding request.
With your explicit permission, we may share your information with other companies we are working with, such as competition sponsors, for direct marketing purposes. Whenever we share your information with another company for these purposes, we will always ask for your permission, will name the company and will always be clear that your information will be shared with another organisation.
In some instances a product or service we provide may also require us to share your personal data with a partner we are working with. For example, if you use consultancy services we offer, we may share your personal data with relevant consultants in order to provide this service.
5. Collecting data on children
We do not knowingly collect and process information from children (anyone under the age of 13). The products and services we offer are generally aimed at people aged 18 and over.
If you are under the age of 13, we ask that you do not give us any information about you or use our websites.
If you are a parent or guardian of a child under 13 and you if you think that your child has used our websites or subscribed to a newsletter or provided their information to us without your consent, please contact us at firstname.lastname@example.org and we will delete and/or stop processing your child’s personal information within a reasonable time.
If you are aged between 13 and 18, we request that you seek your parent or guardian’s permission before providing us with your information or using our websites or apps.
6. How long will we keep data?
We will retain your personal information for as long as necessary to provide the individual service/s you have requested, while taking into account any legal requirements and tax and accounting rules. We do not store customer data for longer than 6 years after the last purchase.
Where you sign up to receive email marketing from us we will retain your e-mail address after you ‘opt-out’ of receiving emails to ensure that we continue to honour and respect that request. To unsubscribe from marketing emails at any time, please click on the unsubscribe link at the bottom of any marketing email and update your account preferences. You may also use our preference centre to update what postal or email communications you wish you receive from us.
In some circumstances you can ask us to delete your data: see ‘Your rights’ below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
We may sometimes use the data you share with us, and that we collect about you when browsing our websites and products, to personalise our services and to tailor marketing content. For example, we may use information you have provided to send you, in accordance with your marketing preferences, information about products we think you may be interested in, or to display advertising content which we believe may be of interest to you.
8. Cross-border transfers and security
We make sure that we have appropriate security measures to protect your information and make sure that, when we ask another organisation to provide a service for us, they have appropriate security measures and follow the same high standards of security and data protection as we do.
If we or our service providers transfer any information out of the European Economic Area (EEA), it will only be done with the relevant protection (stated under UK law) being in place. You can find out more about the protections we put in place when we transfer personal data outside the EEA by contacting us using the details below.
9. Links to other websites
Our website may contain links to other websites run by other organisations. This privacy notice applies only to Sustain Health Magazine website‚ so we encourage you to read the privacy statements on any other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you have accessed them using links from our websites.
10. Your rights
As a consumer, you have rights when it comes to your data:
- The right to be informed. At every point where we are collecting your data, we will inform you of why it is being collected and how it is being processed.
- The right of access. If you wish to see what information we hold on you, you may send us what is called a Subject Access request. We will require photocopies of two pieces of identification. We will respond within 30 days of receipt of your request. There is no cost to you in requesting to see your data, but please note that we reserve the right to charge you if you make subsequent requests. You can use the contact details below for a Subject Access Request.
- The right to rectification. We offer the opportunity to amend your personal information by contacting us using the details below.
- The right to erasure. If you wish to cancel all communications with us, we can anonymise or de-identify your data. Please contact us using the details below. Please make sure you inform us of all email accounts, profiles, names etc that you may have used with us that you wish to erase.
- The right to restrict processing. You can opt-out or restrict the processing of your data by:
- Amending your cookie settings in your browser
- Unsubscribing from postal and email communications, using our preference centre.
- Contact email@example.com.
If you are unhappy with the way we have collected and are using your personal data please do not hesitate to contact us, using the contact details below or by contacting our Data Protection Officer on firstname.lastname@example.org.
You have the right to complain to a supervisory authority. In the UK this is the Information Commissioner’s Office.
Notice to California Customers – Your Privacy Rights
A. Consumer Privacy. The California Consumer Privacy Act, Cal. Civ. Code §1798.100 et. seq. (“CCPA”), grants residents of California certain rights with respect to their Personal Information and requires us to provide such individuals with certain information, described in this Section X(A).
- California residents may exercise the following rights by contacting our Privacy Notice Coordinator by email at email@example.com, or as described at the end of this document:
- Know the ways in which we acquire, use, share, disclose and otherwise process your Personal Information
- Know the specific pieces of your Personal Information that we hold
- Request the deletion of your Personal Information, subject to several exceptions, and
- Not to be denied goods or services for exercising these rights
- California residents also have the right to opt-out of the “sale” of their Personal Information. We put “sale” in quotation marks because the CCPA considers some transfers of Personal Information to third parties in exchange for value as “sales,” even if no money changes hands, such as when online identifiers, Device IDs, and other information is shared with Third Party Businesses to further their own commercial purposes such as generating profiles about individuals. If we have actual knowledge that a California resident is younger than 16, we will request opt-in consent before selling their Personal Information. Note that we can still share Personal Information with third parties if those transfers aren’t “sales,” such as with our Service Providers.
- Depending on the circumstances and which Service you use, we have disclosed the following categories of your Personal Information for a “business purpose” (as defined in the CCPA) in the preceding twelve (12) months:
- Protected characteristics
- Commercial information
- Geolocation data
- Internet or other electronic network activity information
- Financial, medical, or health insurance information
- Audio, electronic, visual, thermal, olfactory, or similar information
- Professional information
- Education information
- Inferences drawn from any of the above information categories.
- Depending on the circumstances and which Service you use, we have “sold” (as defined in the CCPA) the following categories of your Personal Information in the preceding twelve (12) months:
- Protected characteristics
- Commercial information
- Geolocation data
- Internet or other electronic network activity information
- Inferences drawn from any of the above information categories, along with the following categories: (i) financial, medical, or health insurance information; (ii) audio, electronic, visual, thermal, olfactory, or similar information; (iii) professional information, and (iv) education information.
B. Shine the Light. California’s “Shine the Light” law, Civil Code Section 1798.83, gives California customers the right to prevent our disclosure of their Personal Information to third parties for those third parties’ direct marketing purposes, and requires certain businesses to respond to requests from California customers asking about the business’ practices related to disclosing Personal Information to third parties for the third parties’ direct marketing purposes. Alternately, such businesses may have in place a policy not to disclose Personal Information of customers to third parties for the third parties’ direct marketing purposes if the customer has exercised an option to opt-out of such information-sharing. We have such a policy in place.
C. Online Erasure. California’s “Online Erasure” law, Business and Professions Code Sections 22580-22582, requires operators of certain websites and online services to allow registered users who are under the age of 18 and residents of California to request removal of Content they post. If you fit that description and posted Content on a section of our Service that is directed to minors, you may request removal of the Content by contacting our Privacy Notice Coordinator by email at firstname.lastname@example.org or as described at the end of this document. In response to your request, we may elect to make the Content invisible to other users and the public (rather than deleting it entirely), in which case the Content may remain on servers we control and/or may be publicly available elsewhere if a third party copied and reposted the Content.
11. How to contact us
Thank you for reading our Privacy Notice. If you would like to contact us to understand more about our privacy notice or wish to contact us concerning any matter relating to individual rights and your personal information, then please email or write to us at:
The Data Controller
Sustain Health Magazine Publications,
40 Hawkes Way